Charlotte Crandall

Charlotte Crandall is a Sr. Director of Revenue Support Operations and Payment Analytics at GoTo. GoTo provides flexible-work software solutions including IT management, Support, and Business Communication tools. Charlotte has over 15+ years’ experience owning GoTo’s Fraud and Payment strategies, including fraud mitigation, improving payment optimization, ensuring compliance, and realizing cost savings opportunities. In addition, Charlotte oversees an international order processing team for GoTo Connect, a Unified Communications and Collaboration solution for SMB, Mid-Market as well as Enterprise businesses.