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From Retry Logic to Real-Time Intelligence: AI in Payment Recovery

Tuesday, July 28, 2026 at 1:30 PM – 2:15 PM
Grand Ballroom D
Concurrent Session
0.9 CTP/CCM Credits

Session Description

In the subscription economy, failed payments directly impact revenue, retention, and customer experience. As businesses scale, traditional retry logic can’t keep pace with complex payment ecosystems and changing customer behavior. This session explores how AI and real-time data transform payment recovery into proactive retention strategies, helping subscription businesses improve recovery rates, reduce involuntary churn, and increase lifetime value through real-world examples.

Speakers

Todd Doherty

Senior Product Manager, Vindicia

Charlotte Crandall

Sr. Director, Revenue Support Operations & Payments Analytics, GoTo