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Leading the CX Revolution: What Merchants Need to Know About Payments Innovation

Tuesday, July 28, 2026 at 3:45 PM – 4:30 PM
Grand Ballroom D
Concurrent Session
0.9 CTP/CCM Credits

Session Description

Payments are no longer just transactions – they’re central to the customer journey.  For merchants, every checkout interaction impacts loyalty and conversion.  As instant payments, embedded finance, and fintech innovations reshape the landscape, collaboration across the ecosystem is key.  Join industry leaders to explore what it takes to deliver exceptional CX experiences, how ecosystem collaboration can accelerate innovation, and the trends that are shaping the future.

Speakers

Dan Gonzalez

Vice President – Director, National Account Program, Federal Reserve Financial Services

Mollie Markham

Industry Relations Manager, Federal Reserve Financial Services,

Liz Garner Divelbiss

Director, Payments & Gift Cards, Chewy

Callum Godwin

Chief Economist, CMSPI