Leading the CX Revolution: What Merchants Need to Know About Payments Innovation
Session Description
Payments are no longer just transactions – they’re central to the customer journey. For merchants, every checkout interaction impacts loyalty and conversion. As instant payments, embedded finance, and fintech innovations reshape the landscape, collaboration across the ecosystem is key. Join industry leaders to explore what it takes to deliver exceptional CX experiences, how ecosystem collaboration can accelerate innovation, and the trends that are shaping the future.
Speakers
Dan Gonzalez
Vice President – Director, National Account Program, Federal Reserve Financial Services
Mollie Markham
Industry Relations Manager, Federal Reserve Financial Services,
Liz Garner Divelbiss
Director, Payments & Gift Cards, Chewy
Callum Godwin
Chief Economist, CMSPI