Laura Krogh
Associate Director, Payment Operations, People Inc.
About
Laura is a data-driven payments strategist specializing in card-not-present and recurring subscription payments. At People Inc., she shapes payment strategy and roadmaps by translating payment data, customer behavior, and industry trends into initiatives that improve authorization and settlement performance, reduce processing costs and operational risk, and strengthen customer retention. Laura works across product, technology, finance, legal, and customer experience to prioritize and execute initiatives including payment retry strategy, tokenization, chargeback management, and auto-renewal compliance. She brings a practical, analytical, and forward-looking perspective to building subscription payment programs that balance growth, customer experience, cost, risk, and compliance.