Saving Subscribers, Recovering Revenue: Lessons from Scores Matter's Payments Transformation

When ScoresMatter expanded its financial services platform into the U.S., the team quickly realized that entering a new market meant more than simply launching a product. They encountered an entirely new payments landscape—from unfamiliar decline codes and Mastercard API updates to 3D Secure requirements and evolving payment regulations.

As they dug into their payments data, they uncovered an even bigger challenge: silent churn. Revenue was slipping away through failed payments, and valuable subscribers were being lost despite their best efforts to recover them.

Join the team from ScoresMatter and Bill Tull, Chief Partner & Channel Officer at Sticky.io, for a fireside chat on how they used payment data to uncover hidden revenue opportunities, modernize their payments infrastructure, and improve subscriber retention—all while preserving their existing platform. They’ll share practical lessons learned, the evolution of their payments strategy, and how incremental improvements delivered meaningful business results.