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Ethoca Fireside Chat: Chargebacks, Dispute Deflection and the Post-Purchase Experience

Monday, July 27, 2026 at 1:45 PM – 2:15 PM
Grand Ballroom AB
Mainstage
0.6 CTP/CCM Credits

Session Description

This fireside chat led by Ethoca’s Vice President, Head of Platform Partnerships with a partner will explore how issuers and merchants can transform post-purchase moments into opportunities to build trust, reduce chargebacks and enhance the customer experience. The discussion will cover key trends in first-party fraud, dispute deflection and dispute management.
The speakers will share practical insights and strategies to drive greater efficiency, growth and loyalty with richer transaction details, more connected systems and collaboration.

Speaker

Kyle Smith

Vice President, Head of Global Platform Partnershps, Ethoca by Mastercard