Now open  ·  2026 Annual Forum registration July 27–29, 2026  ·  Westin Boston Seaport Free webinars year-round  ·  browse the archive Now open  ·  2026 Annual Forum registration July 27–29, 2026  ·  Westin Boston Seaport Free webinars year-round  ·  browse the archive

Bringing Digital into The Physical Retail Experience

Tuesday, July 28, 2026 at 3:45 PM – 4:30 PM
Grand Ballroom C
Concurrent Session
0.9 CTP/CCM Credits

Session Description

Today’s best retail experiences don’t start or end at the checkout. They span channels, devices, and moments, creating a continuous relationship between brands and customers. Leading merchants are using data, payments, loyalty programs, hyper-personalized offers, and customer insights to create smooth experiences that follow shoppers wherever they engage.

Speakers

Louis Taupin

Director of Sales, Checkout.com

Ned Canning

Product Leader, Macy's